Best Patient Experience Consulting Services in Australia

Australia Patient Experience Consultants

Australia’s healthcare system is navigating rising expectations for value-based, human-centred care. Patient Experience Consulting Services are stepping in to bridge the gap—merging operational efficiency with empathy, co-design, and measurable impact. These consultancies play a vital role in reshaping the way healthcare providers engage patients, ensuring services are not only clinically effective but also meaningful and compassionate.

Methodology: How We Chose These Location‑based Patient Experience Consulting Services

We selected each agency based on three key filters:

🔬 Research-driven: Public case studies, verified methodologies, frameworks, or measurable impact.

🗣️ Client-reviewed: Evidence of feedback, testimonials, or implementation success stories.

📍 Location-based: Australian-founded, with teams and clients rooted in the local healthcare ecosystem.

🌟 Australia Patient Experience Consultants - Provider Spotlight‍

MedWise Consulting

‍What they do:

MedWise Consulting combines medical affairs expertise with patient engagement strategies, providing pharmaceutical and healthcare companies with compliant communication and educational initiatives. They specialise in patient registries, stakeholder engagement, and multi-channel medical communications.

Who they work with:‍

Pharmaceutical companies, healthcare providers, medical communication agencies.

Operating model:

Science-driven, compliance-focused approach balancing regulatory requirements with impactful patient-centred messaging.

💡 Why they stand out:

🧬 Deep expertise in medical science and regulatory affairs

👥 Patient co-design enhancing engagement program effectiveness

⚖️ Proven track record delivering compliant and impactful communication

Matt Britland, Co-founder & Director of MedWise Consulting

Matt brings extensive experience in medical affairs and pharmaceutical communications, focusing on patient engagement. His leadership is characterised by scientific rigour and innovation in communication strategy. He is known for developing successful programs that increase patient involvement while maintaining compliance.

Dianne Gill, Co-Founder & Managing Director of MedWise Consulting

Dianne brings over 30 years of experience in the pharmaceutical, medical communications, and health services sectors. She specializes in medical education, patient engagement, and strategic communications, with a strong focus on improving patient outcomes through innovative healthcare programs and support initiatives.

Strive Practice Consulting

‍What they do: 

‍Strive Practice Consulting specialises in improving healthcare practice management, offering services such as workflow optimisation, patient engagement strategies, and staff training to enhance overall patient experience. Their approach is hands-on, focusing on practical improvements within clinics and healthcare facilities.

Who they work with:‍

General practitioners, specialist clinics, allied health providers, and medical practices.

Operating model: 

Collaborative consulting model tailored to each practice’s unique needs, emphasizing sustainable improvements and team empowerment.

💡 Why they stand out:

🛠️ Practical, customised solutions that improve clinic workflows and patient satisfaction

👩‍⚕️ Strong focus on staff engagement and training to support change management

📈 Proven success with measurable improvements in patient retention and operational efficiency

Di Watt, Founder & Director of Strive Practice Consulting

Di has over 20 years of experience in healthcare practice management and consulting. Her leadership style is collaborative and people-centred, with a focus on empowering clinical teams to deliver better patient care. Di is known for her ability to translate complex challenges into actionable solutions that improve both patient and staff experiences.

Mind Medicine Australia

‍What they do: 

Mind Medicine Australia provides consulting for clinicians adopting psychedelic-assisted therapy, offering guidance on ethics, regulatory compliance, and clinical integration. They support mental health professionals through strategic planning and operational support for this emerging therapy.

Who they work with: 

Mental health professionals, psychedelic therapy clinicians, healthcare providers.

Operating model: 

Mission-driven model focusing on safety, ethical practice, and accessibility of psychedelic-assisted treatments.

💡 Why they stand out:

🧠 Pioneers in ethical psychedelic therapy consulting

⚖️ Strong focus on regulatory compliance and clinical safety

💡 Comprehensive support for new therapy integration in mental health

Tania de Jong AM, Co-Founder, Executive Director & Deputy Chair of Mind Medicine Australia

Tania is an acclaimed social entrepreneur and advocate for mental health innovation. She leads with a visionary style, driving access to emerging therapies through evidence-based advocacy. Known for her work in mental health transformation, Tania has built Mind Medicine Australia into a leading force for psychedelic-assisted therapy in the country.

Patient Experience Group

What they do: Patient Experience Group provides consulting, training, and tools to help healthcare organisations measure and improve patient experiences across the care continuum.

Who they work with: Hospitals, health services, and community care providers.

Operating model: Data-driven frameworks and training programs designed to embed patient-centred care at every level.

💡 Why they stand out:

📊 Proven measurement tools for patient experience

🎓 Strong focus on capability building and staff training

🌍 Broad experience across hospital and community care settings

Alan Forbes, Chief Executive Officer at Patient Experience Group

Alan leads with a background in healthcare leadership and quality improvement. He is recognised for his commitment to embedding measurable patient-centred practices across diverse health organisations.

Studer Group Australasia

What they do: Studer Group Australasia specialises in medical engagement and performance improvement. Their services focus on clinician alignment, leadership development, and patient-centred communication strategies.

Who they work with: Hospitals, health executives, and clinical teams.

Operating model: Evidence-based consulting that integrates research, coaching, and cultural change.

💡 Why they stand out:

🧭 Proven track record in clinical engagement

📖 Research-backed communication frameworks

💼 Leadership development tailored to healthcare

Ian MacDonald 

Ian is known for his expertise in medical engagement and cultural transformation within health systems. His work centres on aligning clinicians and executives to improve both patient outcomes and organisational performance.

Patient Experience Agency

What they do: Patient Experience Agency helps health organisations design services with patients at the centre. Their consulting integrates co-design, strategy, and training for more meaningful healthcare delivery.

Who they work with: Public health systems, private healthcare providers, and community health organisations.

Operating model: A co-design and collaboration-focused approach that prioritises lived experience and authentic engagement.

💡 Why they stand out:

👥 Strong emphasis on patient co-creation

🛠️ Practical tools for embedding patient voice in service design

💡 Expertise in cultural and organisational change

Shelley Thomson & Jill Holmes, Co-Founders & Directors

Shelley and Jill are recognised leaders in patient-centred innovation. Together, they bring a wealth of experience in service design, health strategy, and co-creation, with a shared focus on embedding the patient voice in systemic healthcare change.

Plain Speaking Health

What they do: Plain Speaking Health delivers communication, research, and consulting services that empower patients and providers with clear, accessible health information.

Who they work with: Health services, government agencies, and research organisations.

Operating model: Evidence-informed communication strategies with a focus on accessibility and inclusion.

💡 Why they stand out:

🗣️ Expertise in simplifying complex health communication

📚 Strong track record in research and education

🌐 Commitment to inclusive, accessible healthcare messaging

Bethan Perel, Founder & CEO

Bethan is a healthcare communication specialist with extensive experience in making health information more accessible. She is known for leading initiatives that reduce complexity and empower patients through clear, evidence-based communication.

CareFully Solutions

What they do: CareFully Solutions provides consulting for healthcare organisations focused on patient safety, service improvement, and leadership development.

Who they work with: Hospitals, aged care providers, and healthcare executives.

Operating model: A people-centred approach that integrates leadership coaching, change management, and safety frameworks.

💡 Why they stand out:

🛡️ Strong emphasis on patient safety

🧑‍🤝‍🧑 Leadership development tailored to healthcare contexts

🚀 Experience in change management and culture transformation

Caitlin Delaney, Founder + Managing Director

Caitlin brings experience across health leadership, safety, and organisational transformation. She is recognised for her people-focused leadership and her ability to guide health organisations through change while keeping patients at the centre.

Hummingbird Insight

What they do: Hummingbird Insight specialises in healthcare research and consumer insights, providing actionable strategies for providers to better understand and respond to patient needs.

Who they work with: Healthcare providers, health insurers, and medical technology companies.

Operating model: Insight-driven consulting that translates patient data into practical strategies for service improvement.

💡 Why they stand out:

🔍 Deep expertise in patient and consumer insights

📊 Evidence-based recommendations for service design

🐦 Agile, responsive approach to healthcare research

Nayana Wade, Managing Director & Founder‍

Nayana is an expert in healthcare research and consumer engagement. She is recognised for her innovative approach to uncovering patient insights and translating them into strategies that improve patient experience across diverse health settings.

Leading Patient Experience Consulting Services in Australia: Driving Impact Through Expertise and Innovation

Patient experience consulting in Australia is defined by a diverse range of expert agencies focused on improving healthcare delivery through patient-centred strategies, data-driven feedback, and collaborative care models. These consultants work closely with healthcare providers, government bodies, and community organisations across sectors including inpatient care, mental health, medical technology, and primary health services. Their unique approaches blend real-time patient insights, research-backed frameworks, and tailored operational models to enhance both clinical outcomes and patient satisfaction. This curated group of consultancies demonstrates strong client partnerships, proven ROI, and an unwavering commitment to authentic patient engagement. Together, they represent the forefront of transforming healthcare experiences with measurable, sustainable impact.

At Digital Reference, we champion radical authenticity as the cornerstone of trustworthy insights. True authenticity requires transparency and evidence, without it, strategies lack depth and relevance in delivering meaningful change.

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