Best Patient Experience Consulting Services in the UK

United Kingdom Patient Experience Consultants

Improving patient experience is a priority in UK healthcare, with consultancies playing a vital role in driving measurable change. This list showcases trusted, research-driven, client-reviewed agencies rooted in the UK, offering tailored solutions for NHS trusts, private providers, and healthcare innovators. These consultancies focus on transparent, data-backed strategies designed to enhance patient satisfaction and operational effectiveness. Their expertise spans from digital transformation to leadership coaching, ensuring patient voices are central to healthcare delivery. Discover who is making a real difference in the UK healthcare landscape.

Methodology: How We Chose These UK-based Patient Experience Consulting Services

Our selection process combined these criteria:

📊Research-driven: Agencies with verified case studies and proprietary frameworks.

🗣️ Client-reviewed: Proven ROI and authentic client feedback.

📍Location-based: UK-rooted consultancies with NHS and private sector expertise.

This ensures the list features only providers with clear, measurable patient experience impact.

🌟 UK Patient Experience Consultants -  Featured Providers

Healthcare Quality Improvement Partnership (HQIP)

What they do:

‍HQIP drives national quality improvement programs focused on patient experience, providing strategic advisory, audit coordination, and data analytics. Their style emphasizes large-scale collaboration and transparent benchmarking across NHS trusts.

Who they work with:‍

Primarily NHS organizations and healthcare regulators, facilitating systemic healthcare quality improvements.

Operating model:

‍HQIP leverages national clinical audits combined with patient feedback to embed patient experience in governance frameworks.

💡 Why they stand out:

📊 Utilizes extensive national datasets for comprehensive benchmarking

🤝 Fosters collaborative networks among healthcare providers and patients

🔍 Champions evidence-based quality improvements with publicly reported outcomes

Chris Gush, CEO of HQIP

Chris has over 15 years of leadership in healthcare quality improvement, focusing on audit-driven patient experience initiatives. Known for a collaborative and data-centric approach, he has helped embed patient voices in national programs across NHS trusts.

Pym's Consultancy Ltd

What they do:‍

Pym’s Consultancy specializes in patient journey mapping, leadership coaching, and culture change workshops focused on empathy-driven improvements. Their approach centers on qualitative research and staff engagement to embed patient-centric values.

Who they work with:

‍NHS trusts, private hospitals, and healthcare charities aiming to transform patient care culture.

Operating model:‍

Combines frontline staff insights with leadership development to create sustainable patient experience enhancements.

💡 Why they stand out:

🎯 Customizes strategies based on detailed frontline insights

👩‍🏫 Provides targeted leadership coaching to foster empathy in care delivery

📝 Develops practical tools that enhance both patient and staff engagement

Kate Pym, Managing Director of Pym’s Consultancy Ltd

Kate brings over 20 years of expertise in healthcare transformation and patient engagement. She is known for pragmatic leadership and deep NHS networks, driving impactful, measurable improvements in patient satisfaction.

PatientView

What they do:

‍PatientView provides consulting services in patient advocacy, engagement strategies, and healthcare communication, focusing on integrating patient perspectives into service design. Their style blends robust research with stakeholder collaboration to amplify patient voices.

Who they work with:

‍Pharmaceutical companies, healthcare providers, and patient advocacy groups operating in life sciences and healthcare policy sectors.

Operating model: Emphasizes transparency and inclusion through continuous engagement with patients and stakeholders.

💡 Why they stand out:

🗣 Expertise in patient advocacy and strategic communication

📚 Extensive data on patient sentiment in chronic disease management

🌍 UK-based with international healthcare policy insight

Alexandra Wyke, Founder & CEO of PatientView

Alexandra has a background in healthcare communications and patient advocacy leadership. She is recognized for advancing patient involvement in healthcare decision-making at both national and international levels.

11 LONDON

What they do:‍

11 LONDON specializes in digital transformation for patient experience, delivering UX design, digital strategy, and patient portal solutions tailored to NHS and healthcare startups. Their style is agile, user-focused, and innovation-driven.

Who they work with:‍

SaaS providers, healthcare startups, and NHS organizations aiming to improve digital patient engagement.

Operating model:‍

Uses iterative, agile development with direct patient involvement to refine digital health tools.

💡 Why they stand out:

💻 Deep expertise in digital health user experience

🚀 Agile development enabling rapid iteration and patient feedback incorporation

📈 Demonstrated success in improving patient satisfaction through tech innovation

Matt Hunt, Co-Founder & CEO of 11 LONDON

Matt is an experienced healthcare strategist with a background in brand transformation and patient-centric design. He’s led creative campaigns for both public and private sector healthcare clients, bringing clarity and emotional intelligence to complex patient journeys. His work is known for delivering measurable uplift in engagement and patient understanding, especially within digital health environments.

Mark Cook, Co-Founder & CSO of 11 LONDON

Mark brings over two decades of expertise in communications and healthcare storytelling. With a background in strategic brand consulting, he focuses on turning patient insight into campaigns and tools that drive behavior change. He’s known for guiding NHS and medtech clients through nuanced messaging challenges, particularly around trust, accessibility, and engagement with underserved communities.

KBC Healthcare Consultants

What they do:‍

KBC offers strategic and operational consultancy focused on health and social care services, particularly in workforce planning, quality governance, and patient experience delivery. Their services blend performance improvement with staff and patient engagement.

Who they work with:‍

Care homes, domiciliary care providers, community health services, and NHS-commissioned organisations.

Operating model:

‍KBC uses structured quality frameworks and regulatory guidance to advise care leaders on embedding service improvement that reflects the voice of patients and service users.

💡 Why they stand out:

🧱 Robust quality frameworks tailored to frontline care settings

🧭 Advisory built around CQC and ICS alignment

💬 Known for incorporating direct patient and staff feedback into improvement plans

Matthew Bluck, Managing Partner of KBC Healthcare Consultants

Matthew brings over two decades of experience in operational leadership across regulated care services. His background includes regional and national care governance roles, with a strong focus on systems that balance patient dignity with operational compliance. He is known for pragmatic leadership, results-driven improvement strategies, and deep knowledge of the CQC regulatory landscape.

Helen Maynard, Managing Partner of KBC Healthcare Consultants

Helen has over 25 years of hands-on experience in care management, regulatory training, and inspection readiness. She’s led CQC improvement programs that have directly resulted in services moving from "Inadequate" to "Good" ratings, all through tailored coaching and values-based leadership development. Helen is recognised for her clarity, approachability, and commitment to elevating care quality through culture-first strategies.

MSB Consultancy

What they do:‍

MSB Consultancy delivers patient experience research, communication strategy, and workforce engagement services tailored for healthcare clients. They use quantitative and qualitative data to identify service gaps and improve care interactions.

Who they work with:

‍NHS trusts, private healthcare providers, pharmaceutical companies, and government health departments.

Operating model:‍

MSB combines survey research with frontline engagement programs, helping organisations align service design with patient expectations.

💡 Why they stand out:

📊 Data-driven insights with real patient voice integration

🧭 Strategy consulting grounded in behaviour and communication science

🧩 Known for scalable service improvement programs across large systems

Don Porter CBE, Managing Director of MSB Consultancy

Don Porter is a renowned expert in public service reform and patient experience insight. With a background in political advisory, polling, and government relations, Don co-founded MSB with a vision to apply rigorous feedback methodologies to healthcare improvement. He is widely recognised for influencing how UK public services understand and act on citizen and patient feedback, with a particular focus on dignity, respect, and transparency in care delivery.

Brian Hamill, Managing Director of MSB Consultancy

Brian Hamill leads MSB’s healthcare programmes and brings deep experience in behaviour change strategy, communication consultancy, and leadership training. With over two decades advising NHS bodies and health sector clients, he is known for turning complex insight into actionable, people-first solutions. Brian’s leadership style is collaborative, analytical, and relentlessly focused on results that improve patient outcomes and staff morale.

Trusted Voices in Care: The Rise of Patient Experience Consulting in the UK

Patient experience consulting in the UK has evolved into a crucial discipline, influencing everything from clinical governance to digital care engagement. These consultancies offer services ranging from CQC readiness and trauma-informed leadership to patient feedback platforms and creative experience design. Their clients span public NHS bodies, private healthcare providers, and care homes, each demanding deeper insight into how patients perceive and engage with care. What unites these consultancies is a commitment to research, communication clarity, and empathetic, actionable change. With measurable results and grounded strategies, they’re shaping a more responsive and trusted care environment across the UK.

At Digital Reference, radical authenticity is not a positioning, it’s a standard. It reinforces why service innovation must come from evidence, clarity, and a refusal to imitate.

Healthcare innovation starts with knowing where experience breaks down, and who is building better. Explore more from Digital Reference for trusted insight into the professionals redesigning systems from the inside out.

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When care expectations shift, it’s not the loudest ideas that change systems, it’s the most grounded ones. Patient experience consulting is showing how discipline, data, and lived insight can realign trust and delivery. These aren’t surface fixes; they’re internal resets that reflect what matters most to people in care. Learn more at Digital Reference.