Process Improvement Consulting Services in Australia

Australia Process Improvement Consultants

Australia’s professional landscape has always thrived on innovation, but today’s business challenges require something even sharper: smart, agile, and human-centered process improvement. Whether you’re operating in Sydney’s fintech corridors, the industrial backbone of Adelaide, or the innovation hotbeds of Melbourne and Brisbane, outsourced, part-time, fractional, and virtual consulting services are powering the next era of operational excellence.

At Digital Reference, we’re deeply embedded in this shift. With our tools for video resumes, authentic reference collection, and fractional hiring, we’ve seen firsthand how consulting talent is reshaping how Australian businesses operate. That’s why we took the time to create this list—not just of businesses, but of bold leaders redefining how things get done.

This list is the result of careful research, extensive reviews, and a commitment to radical authenticity and transparency. Every consultant or firm featured here is based in Australia, brings unique strategies to the table, and has a clear track record of impact.

Featured Process Improvement Consulting Services

Gagement

Meet Alfred Ablaza, Founder and CEO

Alfred Ablaza, founder of Gagement, isn’t just improving processes—he’s transforming how teams engage with them. Based in Sydney, Alfred’s firm delivers human-centered improvement solutions that blend behavioural science with operations.

🟢 Why Alfred Ablaza stands out:

• 🔄 Gagement offers tailored process improvement powered by real-time engagement analytics
  
  
• 💬 Strong focus on internal communications and stakeholder alignment in change projects
  
  
• 📊 Developed a proprietary engagement platform that increases adoption of new processes by up to 65%
  
  

Alfred’s approach is simple: great processes only work if people are on board. His methods turn staff into stakeholders and make change personal.

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Business Improvement Project Specialists (BIPS)

Meet Julie-May Hardy, Director / Founder

A name synonymous with meticulous project delivery in regional Queensland, Julie-May Hardy leads BIPS—a firm trusted by both public and private sectors. Her work bridges the often tricky gap between project management and continuous improvement.

🟢 Why Julie-May Hardy stands out:

• 🧩 Specialises in Lean integration within traditional project delivery frameworks
  
  
• 🏛️ Long history of supporting regional government agencies on complex transformations
  
  
• ✍️ Thought leader on Agile vs. Waterfall models in improvement initiatives
  
  

Julie-May’s rural roots and systems savvy make her a rare hybrid of grounded leadership and forward-thinking innovation.

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Incepto

Meet Jens Pistorius, CEO & AI Evangelist

With a background in AI and intelligent automation, Jens Pistorius founded Incepto to tackle process improvement from a deeply digital lens. Based in Melbourne, his team brings cutting-edge tech into lean transformation strategies.

🟢 Why Jens Pistorius stands out:

• 🤖 Expert in automation-first process redesign, especially for finance and insurance clients
  
  
• 📈 Known for delivering massive time savings by re-engineering back-office workflows
  
  
• 🧠 Merges Six Sigma discipline with tech like NLP and machine learning
  
  

Jens and Incepto are leading voices in AI-enhanced process improvement in Australia, proving that innovation isn’t just a buzzword.

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Northbridge Recruitment

Meet Shane Garvin, Founder and Director

At Northbridge Recruitment, Shane Garvin has crafted a dual model that merges process improvement with strategic staffing. His Sydney-based firm is a leader in providing operational consultants on-demand, especially across tech and digital transformation roles.

🟢 Why Shane Garvin stands out:

• 👥 Blends recruitment with process improvement delivery, providing fractional consulting teams
  
  
• 📣 Frequently tapped by enterprise clients to improve workforce onboarding and delivery frameworks
  
  
• 🔍 Deep insights into high-growth startups needing agile operations consulting
  
  

Shane’s work is a case study in what’s possible when staffing meets strategy.

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Business Analysis Excellence Pty Ltd

Meet Esta Lessing, Business Analysis Practitioner | Trainer | Coach 

Melbourne-based Esta Lessing is one of Australia’s top names in business analysis training and consulting. At BAE, she helps firms refine their processes by improving how they capture, define, and design business requirements.

🟢 Why Esta Lessing stands out:

• 📚 Created one of the most comprehensive BA training platforms in the region
  
  
• 🔧 Specialises in helping teams adopt business analysis practices to fuel process transformation
  
  
• 👩‍🏫 Offers virtual workshops and micro-credentials that make process design accessible to everyone
  
  

Esta’s sweet spot? Making complex methodologies approachable—a huge value for mid-size businesses scaling fast.

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Coxswain Alliance

Meet Jonathan Clegg, Consultant and Principal

As Managing Director of Coxswain Alliance, Jonathan Clegg leads one of Australia’s most established process and performance improvement consultancies. With headquarters in Sydney, Coxswain works across government, transport, health, and more.

🟢 Why Jonathan Clegg stands out:

• 📈 Decades of experience in capability uplift and operational performance strategy
  
  
• 🏥 Partnered on multiple public health transformation programs
  
  
• 🤝 Deeply embedded in long-term cultural change within institutions
  
  

Jonathan’s team doesn’t do band-aids. They deliver deep transformation built to last.

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Tickbox

Meet Steve Godbold, CEO

Perth-based Steve Godbold brings systems thinking and startup energy to Tickbox, a consultancy focused on business process automation and digital enablement. His team works across sectors, from legal to logistics.

🟢 Why Steve Godbold stands out:

• 🧰 Passionate about building no-code and low-code automations for SMEs
  
  
• 💼 Background in corporate operations + entrepreneurial startups
  
  
• 🎯 Focus on aligning tech investments with business goals (not hype)
  
  

Steve’s a standout because he makes smart process improvement attainable—even for small teams.

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Global Road Technology (GRT)

Meet Troy Adams, Managing Director

Gold Coast’s Troy Adams is at the intersection of engineering innovation and operational improvement. At GRT, his focus is on building better infrastructure—but the processes behind how it’s delivered are just as advanced.

🟢 Why Troy Adams stands out:

• 🌍 Leader in eco-friendly infrastructure solutions driven by lean supply chain logistics
  
  
• ⚙️ Has optimized construction and road development workflows in Asia-Pacific and the Middle East
  
  
• 🧪 Known for a process-led approach to R&D and project delivery
  
  

Troy’s operational foresight makes him a leader in end-to-end process improvement in industrial environments.

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Shipley Asia Pacific

Meet Jeremy Pollard, Senior Consultant

Jeremy Pollard, the regional leader at Shipley Asia Pacific, helps large Australian enterprises improve their bid and proposal processes—often under serious deadlines and intense competition.

🟢 Why Jeremy Pollard stands out:

• 📋 Expert in proposal process design, training, and facilitation
  
  
• 📦 Supports both public and private sector clients on high-value, complex tenders
  
  
• 🗂️ Strong advocate of knowledge management and process documentation
  
  

Jeremy’s approach is about winning business through repeatable, evidence-based proposal systems.

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ITSM Hub

Meet Shane Johnson, Principal Consultant

Shane Johnson, based in Melbourne, leads ITSM Hub, a consulting and training firm focused on IT Service Management and enterprise process improvement.

🟢 Why Shane Johnson stands out:

• 🧠 Provides end-to-end ITIL, DevOps, and Agile consulting services
  
  
• 🎓 Known for outstanding training programs and virtual workshops
  
  
• 📶 Trusted by enterprise tech teams to help refactor outdated service delivery models
  
  

Shane’s work proves that IT processes need just as much human strategy as tech smarts.

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Why Process Improvement Consultants Matter (And Why Digital Reference Cares)

Australia is home to a wide range of industries, landscapes, and working cultures—but the one thing tying all of these leaders together is their ability to translate complexity into clarity. Whether in a high-rise office or a remote mining site, these professionals are helping teams get faster, smarter, and more human.

At Digital Reference, we’re proud to be part of this new wave. Our tools support modern hiring and evaluation, using video resumes, verified references, and fractional networks that align with how Australia actually works today.

Let’s keep pushing for better systems, more authentic leadership, and smarter, values-led growth across Australia.

Explore more about our tools here:

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➡️Operations Consultants & Expert: What Do They Do?
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➡️ Operations Executives & What They Do
➡️ Best Communities for Operations Professionals

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Here’s to building smarter, bolder, and more human companies — together.

Written by the Digital Reference editorial team. We spotlight the minds behind the strategies—empowering the advisors, planners, and problem-solvers who shape the future of business.

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