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Latia Foster

Latia Foster

Customer Experience & Operations Leader in Maryland, USA

I’m a Customer Experience and Operations leader with 18+ years of experience building scalable systems that improve how companies support and engage customers. My work spans CX, customer operations, and operational excellence, with a focus on reducing friction through better processes, knowledge management, and automation. I specialize in turning complex, manual workflows into structured, efficient experiences that scale.

About Latia

Maryland, USA
Customer Experience & Operations Leader

Commitment Experience

100% Employee

Accomplishments

Help Center Transformation & Self-Service Strategy

Senior Customer Experience Manager
Clutch.co
February 2025 - October 2025

Summary

Led a full transformation of the Help Center by auditing and restructuring 300+ articles, implementing governance, and improving SEO and discoverability. Built a scalable knowledge framework that improved self-service and supported both customer experience and revenue engagement.

References

Latia hasn't added any references yet

Experience

Clutch.co

Customer Operations

Led a full transformation of the Help Center by auditing and restructuring 300+ articles, implementing governance, and improving SEO and discoverability. Built a scalable knowledge framework that improved self-service and supported both customer experience and revenue engagement.

Skills

Cross-functional Collaboration Process Improvement SEO Optimization Content Governance Customer Experience Strategy Knowledge Management