Process Improvement Consulting Services in Canada

Canada Process Improvement Consultants

When it comes to the pulse of business transformation in Canada, process improvement consulting is playing a powerful role in shaping how organizations operate smarter, leaner, and with more agility. From the tech-heavy Toronto core to agile operations out West in Vancouver, Canada’s consulting scene is buzzing with outsourced, fractional, part-time, and virtual experts who are bringing radical clarity to complex workflows.

At Digital Reference, we’re proud to support this wave of change by spotlighting firms that don’t just talk about transformation—they deliver it. We’ve spent months digging deep into company websites, LinkedIn profiles, testimonials, and public case studies to find Canada-based process improvement leaders who walk the walk.

These aren’t your run-of-the-mill consultants. They’re strategists, change agents, Lean champions, and digital integrators. More importantly, each one embodies Digital Reference’s values:
✅ Radical authenticity
✅ Transparency in results
✅ Purposeful, human-centered transformation

We’re seeing a cultural shift. Organizations don’t just want external help anymore—they want real partners. And that’s what this curated list represents. If you’re seeking proven, people-first guidance, these are the firms—and leaders—you want on your radar.

Let’s dive in.

Featured Process Improvement Consulting Services

Blackline Consulting

Meet John Naas, Co-founder and Partner

If you’re looking for scalable, data-backed solutions, John Naas is your man. As founder of Blackline Consulting, based in Toronto, John has carved out a reputation for turning operational messes into smooth, measurable processes. He brings over two decades of experience in IT strategy, digital transformation, and business optimization.

🟢 Why John Naas stands out:

• 💡 Deep experience with process architecture, especially in healthcare and financial services
  
  
• 📈 Spearheaded a complete IT modernization strategy for a national healthcare organization
  
  
• 🔍 Known for a highly analytical, but deeply collaborative consulting approach
  
  

John believes that no process improvement is sustainable without team buy-in—something we at Digital Reference deeply align with.

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Analyze and Improve Inc.

Meet Carmine Ciriello, Managing Director 

Carmine Ciriello isn’t just a process expert—he’s an educator and operations whisperer. Based in Mississauga, Ontario, he leads Analyze and Improve Inc., helping organizations design more efficient systems with Lean Six Sigma principles.

🟢 Why Carmine Ciriello stands out:

• 📊 Coached over 500 professionals in Lean Six Sigma methodologies across multiple sectors
  
  
• 📘 Developed proprietary frameworks for operational maturity assessments
  
  
• 🧠 Balances hard analytics with an engaging training style, making lasting change happen
  
  

Whether it’s healthcare, government, or manufacturing, Carmine’s work is about empowering teams to not just do better work, but understand how.

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Process Primer Consulting Services Ltd.

Meet Alwin Kwan, Principal and Privacy Officer

Vancouver’s Alwin Kwan brings a refreshing, education-first model to process consulting through Process Primer. He blends expert-level Six Sigma training with simple, digestible process improvement coaching, especially for mid-sized and growing businesses.

🟢 Why Alwin Kwan stands out:

• 🧭 Former process excellence leader at major North American telecoms
  
  
• 📹 Invests in asynchronous training content for client sustainability (which we love!)
  
  
• 🧩 Helps organizations map workflows with easy-to-understand visual tools
  
  

Alwin’s consulting is about building internal capability—he doesn’t just consult and walk away, he primes teams for future success.

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Focused Improvement Consulting

Meet JT Badiani, President

Based in Ontario, JT Badiani is the no-fluff, systems-first advisor behind Focused Improvement Consulting. With a laser focus on value streams, JT helps manufacturing, logistics, and industrial clients shave off inefficiencies and boost throughput.

🟢 Why JT Badiani stands out:

• ⚙️ A certified Lean Six Sigma Black Belt with 20+ years of heavy industry experience
  
  
• 💥 Known for rapid current-state assessments that actually lead to fast ROI
  
  
• 📢 Speaker and writer on Lean systems in Canada and globally
  
  

JT brings a rugged realism to his work that fits perfectly with Canadian manufacturing culture.

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AMSaxum

Meet Henry Foppoli, Managing Partner

From Montreal to Latin America, Henry Foppoli of AMSaxum is a bilingual, bicultural process design powerhouse. His firm is known for digital lean transformation, especially in the mining, energy, and tech sectors.

🟢 Why Henry Foppoli stands out:

• 🌐 Combines process design with advanced analytics and automation strategy
  
  
• 🔬 Previously led international Lean rollouts at Fortune 500 energy firms
  
  
• 📱 Brings cutting-edge tech integration to traditional operations settings
  
  

Henry is a standout for firms seeking transformation with a global mindset, especially across borders.

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SoluZone Consulting Inc.

Meet Upkar Singh, CEO

With deep roots in Alberta’s industrial economy, Upkar Singh runs SoluZone Consulting, offering improvement services tailored to engineering, government, and heavy infrastructure.

🟢 Why Upkar Singh stands out:

• 🚀 Previously led Six Sigma programs in government and public works
  
  
• 🧠 Deep understanding of cultural and stakeholder dynamics in regulated industries
  
  
• 🏗️ Offers fractional COO support for organizations in transition
  
  

Upkar’s superpower is his ability to “speak operations” in both corporate and government dialects.

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Lean Six Sigma Canada

Meet Forrest Breyfogle, Founder and CEO

A recognized name internationally, Forrest Breyfogle brings heavyweight Lean Six Sigma methodology to Canadian firms through Lean Six Sigma Canada. With multiple books, speaking tours, and certifications under his belt, Forrest is both a practitioner and a thought leader.

🟢 Why Forrest Breyfogle stands out:

• 📚 Author of "The Integrated Enterprise Excellence System"
  
  
• 🧮 Deep expertise in statistical process control and predictive analytics
  
  
• 👨‍🏫 Offers high-impact workshops with global enterprise reach
  
  

His analytical frameworks are perfect for data-heavy environments like finance and supply chain.

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Brown Consulting Group

Meet Lynn Brown, Founder, Senior Advisor

Toronto’s Lynn Brown is a standout for HR, legal, and policy-aligned process improvement. Her firm, Brown Consulting Group, integrates compliance, operations, and change management for the nonprofit and public sectors.

🟢 Why Lynn Brown stands out:

• ⚖️ Excels at HR systems audits and policy process streamlining
  
  
• 👩‍💼 Trusted advisor for NGOs, schools, and legal organizations
  
  
• 🤝 Merges people processes with operational needs without friction
  
  

Lynn brings the heart + systems mindset that so many socially-driven organizations desperately need.

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TECCWEB

Meet Shawn Fitzpatrick, President/CEO

Shawn Fitzpatrick, founder of TECCWEB, is your go-to partner for enterprise system integration and process modernization, especially for Oracle JD Edwards users. Based in Barrie, Ontario, TECCWEB delivers end-to-end implementation and optimization support.

🟢 Why Shawn Fitzpatrick stands out:

• 🖥️ Deep knowledge of JD Edwards ERP optimization
  
  
• 🌐 Offers both on-site and fully virtual support for global clients
  
  
• 🔄 Bridges IT, finance, and operations teams through digital transformation
  
  

Shawn is a cross-functional unifier who knows how to bring tech and business together in a Canadian context.

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Brooklin Consulting

Meet William Surphlis, President and Founder

William Surphlis is at the helm of Brooklin Consulting, a Toronto-based management consulting firm that emphasizes operational excellence through lean and TOC (Theory of Constraints). Brooklin is known for its longer-term partnerships and hands-on change management style.

🟢 Why William Surphlis stands out:

• 🧠 Long-standing experience with Lean, TOC, and change leadership
  
  
• 🔗 Works across multiple industries, from food manufacturing to aerospace
  
  
• 📊 Known for thorough root-cause analysis and continuous coaching
  
  

William and his team are dedicated to lasting change, not temporary fixes—something we deeply admire at Digital Reference.

Bringing It All Together

From coast to coast, these Canadian leaders are proving that process improvement is as much about people as it is about systems. What connects all of them is not just expertise, but a shared commitment to clarity, empathy, and results. They’re helping businesses get leaner, smarter, and more human.

That’s exactly why Digital Reference exists: to support firms as they hire and vet the right talent, build trust faster, and gain radical transparency in the hiring process.

Explore more about our tools here:

➡️ What Are Outsourced Chief Operating Officer (COO) Agencies?
➡️ What To Look For When Hiring a Fractional Chief Operating Officer (COO)?

➡️Operations Consultants & Expert: What Do They Do?
➡️ Find Fractional COOs Near Me

➡️ Operations Executives & What They Do
➡️ Best Communities for Operations Professionals

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Here’s to building smarter, bolder, and more human companies — together.

Written by the Digital Reference editorial team. We spotlight the minds behind the strategies—empowering the advisors, planners, and problem-solvers who shape the future of business.

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