Human-in-the-loop AI intake lifted conversion 40%
Vice President, Head of Operations
HelixVM, Inc.
January 2022 - July 2023
Summary
Hugo Acurio
Fractional COO | Telehealth, Diagnostics & Pharma | AI Ops in Fort Lauderdale, FL, USA
I'm Hugo Acurio, a fractional COO for US telehealth, diagnostics, and pharmacy companies scaling from $5M to $150M. Operations run with AI, pharma-grade compliance. I built the patient-ops system behind 100K+ encounters at HelixVM, put a production AI sales agent on a live regulated channel in 13 days, drove 300% regional growth at Omron LATAM, and took Iris Global Ecuador from losses to $650K-$850K in profit. English, Spanish, Portuguese. See the board, invent the system, and build it.
About Hugo
Fort Lauderdale, FL, USA
Fractional COO | Telehealth, Diagnostics & Pharma | AI Ops
Function Experience More information about Function Experience
56%
Operations
22%
Compliance & Risk
11%
Revenue & Sales
11%
Marketing
Industry Experience More information about Industry Experience
100%
Healthcare & Medical
Commitment Experience More information about Commitment Experience
44%
Employee
33%
Founder
11%
Fractional Executive
11%
Professional Speaker
Accomplishments
Built ops infrastructure; top 5% GDP certification
Country General Manager & Founder
Iris Global Ecuador / Fenix Pharma
January 2016 - January 2021
Summary
Skills Demonstrated
Impact
Building a regional pharmacovigilance platform for LATAM
Country General Manager
Iris LLC
August 2026 - Present
Summary
Skills Demonstrated
Impact
Delivered 300% regional growth and #1 market ranking
Senior Sales & Marketing Manager, LATAM
Omron Healthcare, Inc.
January 2014 - January 2016
Summary
Skills Demonstrated
Impact
Scaled patient ops engine to 100K+ encounters in 18 months
Vice President, Head of Operations
HelixVM, Inc.
January 2022 - July 2023
Summary
Skills Demonstrated
Impact
Shipped production AI sales agent in 13 days
Country General Manager & Founder
Iris Global Ecuador / Fenix Pharma
July 2026 - Present
Summary
Skills Demonstrated
Impact
Speaker: Pharmacovigilance in the age of AI, Seton Hall Law
Speaker
eton Hall Law, LATAM-HCCP 2026 (Bogotá)
September 2026
Summary
Skills Demonstrated
Impact
Turned losses into $650K-$850K profit, four product lines
Country General Manager & Founder
Iris Global Ecuador / Fenix Pharma
October 2024 - Present
Summary
Skills Demonstrated
Impact
Drove 40-50% annual growth managing $1M+ marketing budget
Senior Marketing Manager, LATAM
Omron Healthcare, Inc.
January 2010 - January 2014
Summary
Skills Demonstrated
Impact
References
Hugo hasn't added any references yet
Experience
HelixVM, Inc.
Business Operations
Function: Operations • Industry: Healthcare & Medical • Type: Employee
Iris Global Ecuador / Fenix Pharma
Business Operations
Function: Operations • Industry: Healthcare & Medical • Type: Founder
Iris LLC
Regulatory Compliance
Function: Compliance & Risk • Industry: Healthcare & Medical • Type: Fractional Executive
Omron Healthcare, Inc.
Sales
Function: Revenue & Sales • Industry: Healthcare & Medical • Type: Employee
HelixVM, Inc.
Business Operations
Function: Operations • Industry: Healthcare & Medical • Type: Employee
Iris Global Ecuador / Fenix Pharma
Business Operations
Function: Operations • Industry: Healthcare & Medical • Type: Founder
eton Hall Law, LATAM-HCCP 2026 (Bogotá)
Regulatory Compliance
Function: Compliance & Risk • Industry: Healthcare & Medical • Type: Professional Speaker
Iris Global Ecuador / Fenix Pharma
Business Operations
Function: Operations • Industry: Healthcare & Medical • Type: Founder
Omron Healthcare, Inc.
Marketing Operations
Function: Marketing • Industry: Healthcare & Medical • Type: Employee