Rolled out support model, reducing churn by 10%
Head of Operations
Zenrez, Inc.
September 2019 - April 2020
Summary
Mary Kluck
Director, Enterprise Value Creation in New York, NY, USA
No bio available at this time.
About Mary
New York, NY, USA
Director, Enterprise Value Creation
Function Experience More information about Function Experience
38%
Product
25%
Operations
25%
Strategy
12%
Revenue & Sales
Industry Experience More information about Industry Experience
100%
SaaS
Commitment Experience More information about Commitment Experience
100%
Employee
Accomplishments
Led business transformation for M&E industry clients
Senior Manager, Cvent Consulting
Cvent, Inc.
August 2021 - February 2024
Summary
Skills Demonstrated
Impact
Managed product implementations for 200+ clients
Senior Product Consultant, Event
Cvent, Inc.
August 2012 - April 2015
Summary
Skills Demonstrated
Impact
Managed enterprise onboarding achieving 98% CSAT
Implementation Analyst, Enterprise Professional Services
Cvent, Inc.
April 2015 - July 2016
Summary
Skills Demonstrated
Impact
Grew consulting revenue to $53M and led team of 9
Director, Cvent Consulting
Cvent, Inc.
February 2024 - Present
Summary
Skills Demonstrated
Impact
Developed onboarding SOPs for Enterprise customers
Client Success Manager
Ontic Technologies
July 2020 - August 2021
Summary
Skills Demonstrated
Impact
Led analyst team and reduced global churn by 15%
Team Lead, Enterprise Professional Services
Cvent, Inc.
July 2017 - January 2018
Summary
Skills Demonstrated
Impact
Built onboarding workflows cutting sales cycle 15%
Senior Project Manager, Operations
Zenrez, Inc.
February 2018 - September 2019
Summary
Skills Demonstrated
Impact
References
Mary hasn't added any references yet
Experience
Zenrez, Inc.
Business Operations
Function: Operations • Industry: SaaS • Type: Employee
Cvent, Inc.
Business Strategy
Function: Strategy • Industry: SaaS • Type: Employee
Cvent, Inc.
Customer Experience (CX)
Function: Product • Industry: SaaS • Type: Employee
Cvent, Inc.
Technical Product Management
Function: Product • Industry: SaaS • Type: Employee
Cvent, Inc.
Growth Strategy
Function: Strategy • Industry: SaaS • Type: Employee
Ontic Technologies
Customer Success
Function: Revenue & Sales • Industry: SaaS • Type: Employee
Cvent, Inc.
Customer Experience (CX)
Function: Product • Industry: SaaS • Type: Employee
Zenrez, Inc.
Project Management
Function: Operations • Industry: SaaS • Type: Employee