Product Trainer
Trainer
SOS National Roadside
January 2024 - Present
Summary
Trainer Delivered training sessions to new and existing agents, focusing on call handling, product knowledge, and customer service excellence. Monitored performance, provided coaching and feedback, and helped improve overall team quality, efficiency, and customer satisfaction.
Skills Demonstrated
Impact
- Improved agent performance through structured training and coaching, resulting in better call qualit
- Enhanced overall team performance by identifying skill gaps, delivering targeted training, and drivi
- Boosted agent productivity and service quality through effective training, coaching, and performance