Professional Directory
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Latia Foster
Customer Experience & Operations Leader
I’m a Customer Experience and Operations leader with 18+ years of experience building scalable systems that improve how companies support and engage customers. My work spans CX, customer operations, and operational excellence, with a focus on reducing friction through better processes, knowledge management, and automation. I specialize in turning complex, manual workflows into structured, efficient experiences that scale.
Rory O'Keeffe
Founder, Principal Fractional General Counsel
🔹 Fractional General Counsel and former Accenture Director of Legal Services and former Partner at Matheson LLP, with 20+ years’ experience in commercial law, technology law, AI governance, data protection, cybersecurity, digital regulation and complex contracting. I support high‑growth and enterprise organisations across the UK, EU and US, helping them manage regulatory risk, commercial negotiations, digital transformation and AI compliance. 🔹I’ve led legal strategy for £2bn+ annual contract value portfolios and negotiated 150+ major technology, outsourcing, SaaS and digital services agreem
Bobbi Smith
Responsible for coordinating patient intake and preparation for diagnostic imaging services, including CT scans, breast imaging, X-rays, and ultrasounds. Greet and check in patients, verify demographic and insurance information, and ensure all requir
No biography provided.
Phillip Reinhardt
CEO
Hello! I’m the cofounder and CEO of PBJ Marketing, a national digital agency known for accountably, no-nonsense strategy, and long-term client partnerships. I focus on the work most founders avoid: shaping the vision, protecting the culture, making the business profitable, and keeping clients close enough that we never lose the plot. My role sits at the intersection of people, product, and performance. I oversee the agency’s long-term direction, set standards for how we show up for clients, and ensure the strategies we deliver translate into real business outcomes. We’ve earned trust from gl
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