Best Customer Experience (CX) Consulting Services in Australia

Australia Customer Experience (CX) Consultants

Australia has emerged as a leader in customer experience (CX) transformation, with consulting firms that combine strategy, design, and technology to help organizations stay ahead in competitive markets. From boutique firms to established consultancies, these providers focus on creating human-centered experiences that build trust and long-term loyalty.

This article highlights a curated list of top CX consulting firms in Australia — selected for their research-driven methods, client impact, and strong leadership.

🔦 Methodology: How We Selected These Customer Experience Consulting Services

To ensure credibility, this list is built on three core criteria:

✨ Research-driven – Firms that use proven frameworks, customer insights, and data to guide strategy.

💬 Client-reviewed – Agencies recognized for real business results and client testimonials.

🌍 Location-based – Leaders embedded in Australia’s CX ecosystem with local expertise and reach.

🌟 Australia Customer Experience (CX) Consultants - Provider Highlights

Disrupt

What they do
Disrupt helps organizations modernize CX by combining strategy, digital transformation, and customer-led design.

Who they work with
Enterprises and fast-growing companies across technology, retail, and professional services.

Operating model
A consultancy that blends research, design, and execution to deliver sustainable outcomes.

💡 Why they stand out:

🚀 Agile approach to CX innovation.

🌐 Strong digital-first focus.

🤝 Deep collaboration with client teams.

David Gullo, Founder & CEO of Disrupt

David Gullo is a digital strategist and consultant with extensive experience in customer experience and transformation programs. He is known for helping businesses embrace innovation while staying grounded in customer needs.

Exceed Global

What they do
Exceed Global delivers end-to-end CX strategy, customer research, and service transformation programs.

Who they work with
Mid-to-large organizations in banking, telecommunications, and government.

Operating model
A consultancy with strong expertise in human-centered design and enterprise-scale CX programs.

💡 Why they stand out:

🌍 Recognized for global reach and local expertise.

🗣️ Strong voice-of-customer programs.

🎯 Data-driven approach to customer transformation.

Isabella Villani, Founder & Managing Director of Exceed Global

Isabella Villani is a CX leader and author with over 25 years of experience. She has advised leading organizations on customer strategy and is widely respected for her work in service design, transformation, and customer innovation.

Digital Balance

What they do
Digital Balance helps organizations harness data and analytics to deliver personalized and measurable customer experiences.

Who they work with
Enterprises in financial services, education, and technology.

Operating model
A digital analytics consultancy focused on optimizing CX through insights and measurement.

💡 Why they stand out:

📊 Expertise in data-driven CX.

📈 Focus on analytics and optimization.

🖥️ Strong capabilities in digital experience platforms.

Richard Taylor, Founder & Managing Director of Digital Balance

Richard Taylor is a digital strategist and analytics expert. He has a career in helping businesses leverage data to improve decision-making, digital performance, and customer experience outcomes.

Symbiote

What they do
Symbiote specializes in digital CX, combining strategy, design, and technology to deliver seamless online customer experiences.

Who they work with
Government agencies, education providers, and service-based industries.

Operating model
A consultancy integrating CX strategy with digital platforms and web solutions.

💡 Why they stand out:

🖥️ Strong web and digital transformation capabilities.

📚 Extensive experience with public sector projects.

🎨 Focus on user-centered design.

Marcus Nyeholt, Co-Founder & Head of Technology of Symbiote

Marcus Nyeholt leads the development and delivery of user-centric digital solutions. He specializes in full-stack development, project management, and scalable web applications, with a strong focus on ethical technology practices. Marcus combines technical expertise with strategic leadership to ensure high-quality, maintainable, and impactful digital experiences for clients.

Owen Windsor, Co-Founder & Managing Director of Symbiote

Owen Windsor oversees the company’s strategic direction and delivery of user-centric digital solutions. He specializes in digital integration, systems architecture, and ethical technology practices. Owen combines leadership expertise with hands-on technical experience to ensure Symbiote delivers scalable, maintainable, and high-quality digital experiences for clients.

Arinum Solutions Pty Limited

What they do
Arinum Solutions focuses on digital transformation and customer engagement solutions, with services spanning CX strategy and IT enablement.

Who they work with
Enterprises adopting cloud and digital customer platforms.

Operating model
A consultancy blending customer experience with enterprise IT integration.

💡 Why they stand out:

💻 Expertise in IT and digital transformation.

🔗 Strong ability to connect technology with CX goals.

📈 Focus on scalable, enterprise-ready solutions.

Mohammed Ali Abbas , Founder & Director of Arinum Solutions

Mohammed Ali Abbas is the Founder & Director of Arinum Solutions, where he leads the company in delivering technology and business solutions. He specializes in IT consulting, system integrations, and process optimization for organizations. Mohammed combines technical expertise with strategic vision to help clients achieve operational efficiency and growth.

The Croftglen Collective

What they do
The Croftglen Collective advises businesses on CX, innovation, and go-to-market strategies.

Who they work with
Startups, scale-ups, and established companies seeking to modernize CX.

Operating model
A boutique consultancy combining strategic advice with executional support.

💡 Why they stand out:

🌱 Strong focus on startups and scale-ups.

💡 Innovation-driven strategies.

📊 Practical frameworks for growth.

Dan Fine, Founder & Managing Principal of The Croftglen Collective

Dan Fine is a strategist with experience in innovation, marketing, and customer experience. He is known for helping businesses scale and adapt through customer-first approaches.

Progressive GTM

What they do
Progressive GTM supports companies in building customer experience strategies alongside market expansion and sales growth.

Who they work with
Mid-sized businesses and enterprises pursuing go-to-market transformations.

Operating model
A consultancy focused on blending CX with revenue growth strategies.

💡 Why they stand out:

💼 Unique integration of CX with go-to-market execution.

📈 Proven expertise in scaling growth strategies.

🌐 Strong commercial orientation.

Simon de la Mere, Co-Founder of Progressive GTM

Simon de la Mere is a growth and CX strategist with decades of experience. He is recognized for guiding organizations through go-to-market transformation with a customer-first perspective.

David Bacher, Co-Founder & Senior Partner of Progressive GTM

David Bacher is the Senior Partner & Co-Founder of Progressive GTM, where he helps businesses develop and execute go-to-market strategies. He specializes in aligning sales, marketing, and operational processes to drive growth and performance. David combines strategic insight with hands-on experience to deliver measurable results for clients.

Maxinnovate Global

What they do
Maxinnovate Global helps organizations embed innovation and customer experience into their strategy and culture.

Who they work with
Enterprises across industries including technology, retail, and healthcare.

Operating model
A global consultancy combining CX with innovation and change management.

💡 Why they stand out:

🌍 Global perspective with Australian roots.

🧑‍🤝‍🧑 Strong focus on cultural change.

🧪 Expertise in embedding innovation into CX.

Max Sabet, Founder & Managing Director of Maxinnovate Global

Max Sabet is an experienced consultant specializing in CX, innovation, and organizational transformation. He has a track record of building programs that link customer strategy with measurable outcomes.

The Customer Experience Company

What they do
The Customer Experience Company delivers CX strategy, design, and transformation with a strong focus on customer research and digital innovation.

Who they work with
Large enterprises, government, and financial services organizations.

Operating model
A full-service consultancy with end-to-end CX design and delivery.

💡 Why they stand out:

🧑‍🎨 Strong focus on human-centered design.

🔍 Deep customer research capabilities.

🏆 Recognized leader in Australian CX consulting.

Raj Mendes, Founder & Managing Director of The Customer Experience Company

Raj Mendes is a CX thought leader and consultant with decades of experience helping organizations transform customer experience. He is recognized for combining research, strategy, and design to create long-term impact.

The Future of CX Consulting in Australia

Customer experience consulting in Australia continues to evolve as firms integrate strategy, design, analytics, and technology to deliver measurable results. With expertise spanning digital transformation, cultural change, and human-centered design, these consultancies are helping organizations strengthen customer connections and modernize service delivery. Their relevance lies in shaping solutions that balance innovation with execution, ensuring sustainable impact across industries. From data-driven insights to enterprise-scale programs, the sector reflects a growing demand for customer-first leadership. This makes CX consulting in Australia a vital driver of organizational growth and transformation.

At Digital Reference, radical authenticity is not just emphasized but practiced—ensuring that every perspective is grounded in substance and clarity. Radical authenticity matters because it builds trust in an environment where businesses seek guidance they can rely on for long-term impact.

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Customer experience in Australia is more than just a discipline—it’s a foundation for shaping how organizations adapt, compete, and grow. The consultancies leading in this space are proving that research, strategy, and design can deliver measurable impact when applied with purpose. For leaders seeking credible insights and structured approaches to elevate their customer strategies, a dedicated guide is essential. That’s the role of Digital Reference.