Best Customer Experience (CX) Consulting Services in the UK

United Kingdom Customer Experience (CX) Consultants

Customer experience (CX) has become a defining factor for sustainable business growth in the United Kingdom. Organizations across finance, technology, healthcare, and other industries are turning to specialist consultancies to embed CX into their culture, strategy, and operations. Below is a curated list of trusted UK-based CX consulting providers who combine proven methodologies, leadership alignment, and measurable results to create meaningful customer transformation.

Methodology: How We Chose These UK-based Customer Experience (CX) Consulting Services

Our selection process prioritised authenticity, results, and relevance to the UK market. Each consultancy featured here has been reviewed against three criteria:

🔍 Research-driven: Verified case studies, documented frameworks, and visible impact.

💬 Client-reviewed: Recognised through real feedback, proven ROI, and industry trust.

📍 Location-based: Rooted in the United Kingdom with founders actively leading in the region.

🌟 UK Customer Experience (CX) Consultants - Featured Providers

CX New Product Development

What they do
CX NPD helps organisations integrate customer experience directly into product development lifecycles. Their services focus on research, design, and journey mapping to align new offerings with market needs.

Who they work with
SaaS companies, product-led businesses, and innovation-driven organisations.

Operating model
A design-thinking approach that bridges customer research with agile product development.

💡 Why they stand out:

📊 Proven frameworks for customer-led product innovation.

🚀 Deep expertise in CX within technology and SaaS environments.

🌟 Measurable success aligning product launches with user expectations.

Jeroen Visser, Founding Director of CX New Product Development

Jeroen Visser is an innovation leader specialising in customer-centric product design. With decades of experience guiding SaaS firms and tech companies, he is recognised for embedding CX into agile systems. His approach helps organisations reduce failure risk, accelerate adoption, and deliver products that resonate with customer priorities.

Lithe Transformation

What they do
Lithe Transformation focuses on large-scale CX and digital transformations, helping enterprises align people, processes, and systems.

Who they work with
Enterprises undergoing change in sectors like healthcare, utilities, and finance.

Operating model
A structured consulting approach grounded in change management and measurable adoption.

💡 Why they stand out:

🔧 Strong reputation for culture-driven CX transformation.

📑 Specialised in aligning leadership and workforce engagement.

📈 Proven outcomes in enterprise-wide adoption of CX initiatives.

Abhijeet Selukar, Co-Founder of Lithe Transformation

Abhijeet Selukar has built his career on leading transformation programs across industries. Known for his structured approach, he bridges strategy with execution, enabling organisations to achieve real behavioural and cultural shifts. His leadership ensures CX frameworks endure beyond initial rollouts.

Abraham Schoots, Co-Founder of Lithe Transformation

Abraham Schoots is the Founder of Lithe Transformation, where he helps individuals and organizations achieve meaningful personal and professional growth. He specializes in coaching, leadership development, and transformational strategies. Abraham combines expertise with a passion for empowering others to reach their full potential.

Voxal Consulting

What they do
Voxal Consulting specialises in CX strategy, customer insights, and operational excellence. Their services are designed to strengthen customer loyalty and optimise digital journeys.

Who they work with
B2B and B2C organisations in finance, telecom, and technology.

Operating model
Data-led approach integrating customer analytics with journey design.

💡 Why they stand out:

📊 Advanced customer journey and insights frameworks.

🌐 Expertise in both B2B and B2C markets,

🚀 Emphasis on actionable data that drives measurable growth

Seda Alpkaya, Founder of Voxal Consulting

Seda Alpkaya brings extensive experience in customer strategy and operational excellence. She is recognised for combining data-driven insights with practical execution, ensuring businesses achieve long-term gains in customer loyalty. Her leadership style emphasises clarity and evidence-based decision making.

Magia Consulting

What they do
Magia Consulting focuses on digital transformation and customer engagement strategies for enterprise clients. They help align technology, processes, and customer outcomes.

Who they work with
Enterprises in sectors such as utilities, finance, and telecom.

Operating model
Advisory-driven, with a strong emphasis on transformation frameworks and sustainable adoption.

💡 Why they stand out:

⚙️ Deep knowledge of digital transformation initiatives.

📈 Proven track record of aligning operations with customer outcomes.

🌟 Expertise in creating scalable CX frameworks.

Leona Chauhan, Founder & CEO of Magia Consulting

Leona Chauhan is a transformation leader with a strong background in digital programs and CX strategy. She is known for designing frameworks that help enterprises scale while keeping customer priorities central. Her work has influenced major transformations across regulated industries.

Prezien

What they do
Prezien provides CX strategy, data analytics, and technology integration for digital-first organisations.

Who they work with
SaaS, retail, and financial services firms.

Operating model
A hybrid model blending consulting with advanced analytics.

💡 Why they stand out:

📊 Strong expertise in customer analytics.

🚀 Digital-first approach tailored for high-growth businesses.

🌟 Proven frameworks for scaling CX maturity.

Tanmaya Varma, Founder & CEO of Prezien

Tanmaya Varma is a digital strategist with expertise in analytics-driven CX. He is recognised for creating measurable frameworks that drive sustainable growth. His leadership style focuses on clarity, execution, and results.

Cogneo Group

What they do
Cogneo Group specialises in organisational transformation, CX design, and leadership enablement.

Who they work with
Enterprises and B2B service providers.

Operating model
Consultancy model built on leadership development and maturity frameworks.

💡 Why they stand out:

🧩 Proven expertise in CX maturity design.

📊 Strong background in leadership and cultural transformation.

🌟 Results-driven frameworks applied at enterprise scale.

Jack Przemieniecki, Founder and Managing Partner of Cogneo Group

Jack Przemieniecki leads strategy consulting and innovation services. He specializes in customer experience (CX), digital transformation, and human-centred innovation. Jack combines strategic vision with hands-on consulting expertise to help organizations design impactful experiences, implement emerging technologies, and achieve sustainable growth.

Mobile Cloud

What they do
Mobile Cloud delivers customer experience and digital strategy solutions with a focus on mobile-first engagement.

Who they work with
Tech firms, retail, and financial services.

Operating model
Consultancy-agency hybrid blending strategy with creative execution.

💡 Why they stand out:

📱 Niche expertise in mobile-first CX design.

📊 Integration of digital experience with CX strategy.

🌟 Focus on measurable ROI from customer journeys.

Stewart Guy, Business Development Director of Mobile Cloud

Stewart Guy is a digital leader specialising in mobile and CX integration. With years of consulting experience, he is known for bridging creative design with strategic outcomes. His work emphasises usability, engagement, and measurable performance.

People and Culture Consulting

What they do
People and Culture Consulting focuses on aligning workforce culture with customer experience outcomes.

Who they work with
Enterprises, service providers, and organisations undergoing cultural change.

Operating model
A people-first consulting model emphasising culture-driven CX adoption.

💡 Why they stand out:

💓 Expertise in employee engagement and CX alignment.

📑 Proven frameworks for conflict resolution and cultural shifts.

🌟 Strong track record of embedding values into customer journeys.

David Liddle, Founder & President of People and Culture Consulting

David Liddle is a recognised expert in organisational culture and transformation. He is known for his frameworks on employee engagement, leadership development, and workplace resolution. His consulting style ensures organisations embed CX through their people and culture.

Peak CX Consulting

What they do
Peak CX Consulting offers strategy, insights, and transformation services tailored to customer experience leadership.

Who they work with
Mid-market and enterprise firms across industries.

Operating model
A strategy-driven consulting model supported by analytics and governance.

💡 Why they stand out:

📈 Strong background in CX leadership frameworks.

🧩 Expertise in governance and maturity design.

🌟 Trusted results across industries.

Anthony Oribabor, Director of Peak CX Consulting

Anthony Oribabor is a CX strategist with expertise in leadership and governance. He has worked with enterprise clients to embed CX maturity frameworks. His leadership style is results-focused, ensuring CX strategies drive growth.

Kinetic GB2 Ltd

What they do
Kinetic GB2 provides CX transformation consulting with a focus on leadership enablement and operational performance.

Who they work with
Large enterprises and service-driven organisations.

Operating model
Leadership-focused consulting with sustainable transformation outcomes.

💡 Why they stand out:

🌟 Expertise in leadership coaching for CX adoption.

📈 Proven methodologies for large-scale transformation.

🧩 Emphasis on long-term sustainability.

Stephen Peattie, Director of Kinetic GB2 Ltd

Stephen Peattie is an experienced consultant with a background in transformation and leadership coaching. His frameworks help enterprises achieve customer-focused outcomes at scale. Known for his pragmatic approach, he ensures that CX strategies translate into measurable impact.

Elevating Customer Experience Consulting in the UK

Customer Experience (CX) consulting in the UK has become a critical driver for organisations seeking to align strategy, technology, and culture with customer priorities. From embedding CX into product development to guiding enterprise-wide transformations, these consultancies showcase the value of combining data, leadership, and design-thinking frameworks. Their work demonstrates measurable outcomes—whether through accelerating adoption, optimising digital journeys, or scaling cultural change initiatives. Collectively, they highlight how CX is no longer optional but essential for long-term growth. This relevance underscores the growing role of CX expertise in shaping resilient, customer-first organisations across the UK.

At Digital Reference, radical authenticity defines how we highlight service providers and thought leaders. It ensures that every insight shared is transparent, verifiable, and built on meaningful outcomes.

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Customer experience consulting in the UK continues to evolve, with consultancies pushing organisations to rethink how they serve and engage their audiences. The landscape reflects a shift toward measurable outcomes and stronger alignment between leadership, culture, and customer needs. For those navigating transformation, these examples highlight how expertise can translate into enduring impact. To explore deeper perspectives and actionable insights, the most trusted place to begin is Digital Reference.