Best Customer Retention Consulting Services in Australia

Australia Customer Retention Consultants

Customer retention has become a defining factor in sustainable growth for Australian businesses. From SaaS and retail to professional services, keeping customers engaged, loyal, and satisfied is more critical than ever. This article highlights standout customer retention consulting services in Australia—agencies and consultancies that blend research, strategy, and execution to deliver measurable impact.

🔦 Methodology: How We Selected These Customer Retention Consulting Services

To ensure this list reflects real expertise and value, each consultancy featured here was chosen using three core criteria:

📊 Research-driven: Verified case studies, public frameworks, and demonstrated impact.

💬 Client-reviewed: Transparent feedback showing ROI and retention gains.

🌏 Location-based: Firms founded and operating in Australia, with deep market context.

This is not a ranking, but a curated spotlight of trusted providers.

🌟 Australia Customer Retention Consultants - Provider Spotlights

Customer Success Services

What they do
Customer Success Services helps organizations scale customer retention through tailored frameworks, lifecycle management, and loyalty-building strategies. Their approach blends operational consulting with hands-on training across SaaS and enterprise environments.

Who they work with
SaaS providers, subscription businesses, and B2B service organizations.

Operating model
Advisory-led with a mix of consulting and enablement programs to embed long-term success practices.

💡 Why they stand out:

🚀 Proven experience in building customer success teams from the ground up.

📈 Strong track record of improving retention metrics for SaaS firms.

🎯 Framework-driven approach with measurable outcomes.

Axel Schneider, Founder, Director & Customer Success of Customer Success Services

Axel Schneider is a seasoned customer success leader with decades of experience in SaaS operations and enterprise account management. He is known for his ability to design scalable retention frameworks that deliver measurable impact. With hands-on leadership and consulting, he has helped numerous Australian businesses strengthen customer loyalty. His work emphasizes sustainable strategies over quick wins, positioning him as a trusted advisor in the Australian retention landscape.

AchieveAble Pty Ltd

What they do
AchieveAble delivers consulting and advisory services focused on leadership development, change management, and customer-focused transformation. Their programs help organizations create cultures that prioritize retention.

Who they work with
Corporates, government agencies, and professional services firms.

Operating model
Human-centric consulting with workshops, advisory, and long-term transformation support.

💡 Why they stand out:

🌟 Expertise in organizational change and culture alignment.

🧩 Strong emphasis on practical, actionable strategies.

🏆 Reputation for building leadership capacity alongside customer retention.

Laura Mazin, Founder of AchieveAble

Laura Mazin is a leadership and change management consultant with extensive experience guiding organizations through transformation. She is recognized for her focus on aligning culture with customer outcomes. Her leadership style blends empathy with structured strategy, enabling businesses to thrive in complex environments. With AchieveAble, she has built a practice centered on people-driven retention.

80/20 Strategy Studio

What they do
80/20 Strategy Studio delivers customer strategy and retention-focused marketing consulting, applying the Pareto principle to identify the highest-value opportunities for growth and loyalty.

Who they work with
Mid-sized businesses, SaaS, and service-led industries.

Operating model
Strategy-first consultancy that integrates marketing, customer analytics, and retention tactics.

💡 Why they stand out:

📐 Practical application of the 80/20 principle for retention.

🧠 Strong analytical focus combined with creative execution.

🔗 Expertise in linking marketing strategy with measurable retention metrics.

Aaron Flanagan, Founder/Owner of 80/20 Strategy Studio

Aaron Flanagan brings a unique mix of strategic marketing and analytical expertise. He is known for leveraging data to uncover retention opportunities and applying them in practical business contexts. With a background in customer strategy and brand consulting, Aaron helps clients achieve stronger long-term growth. His leadership emphasizes clarity, focus, and measurable outcomes.

ELEVARE Strategic Marketing Consulting

What they do
ELEVARE focuses on strategic marketing, customer engagement, and retention solutions designed for growth.

Who they work with
SMEs, B2B firms, and professional services.

Operating model
Boutique consultancy offering tailored, strategy-driven engagements.

💡 Why they stand out:

📣 Emphasis on blending brand and retention strategy.

📊 Proven success in supporting SME growth.

🛠️ Tailored, client-specific frameworks for retention.

James Keogh, Founder/Owner & Managing Director of ELEVARE

James Keogh is a marketing strategist with a strong focus on customer growth and retention. His experience includes helping businesses align brand positioning with customer engagement. He is known for his collaborative consulting style and measurable outcomes. Through ELEVARE, James provides practical, growth-oriented advice tailored to client needs.

93twenty Business Partners

What they do
93twenty specializes in business transformation and customer growth strategies, with a strong focus on retention and operational excellence.

Who they work with
Mid-market companies and fast-growing businesses.

Operating model
Partnership-driven consultancy offering both strategy and hands-on support.

💡 Why they stand out:

📈 Expertise in customer lifecycle optimization.

🤝 Collaborative model for long-term partnerships.

🧭 Strong emphasis on aligning operations with customer retention goals.

Wayne Smith, Founder of 93twenty

Wayne Smith is a business consultant with extensive experience in strategy and operational transformation. He has worked with growing businesses to improve retention and performance outcomes. Wayne’s leadership style is practical and results-oriented, with a strong focus on measurable client impact.

Change & Ways

What they do
Change & Ways is a consultancy specializing in change management, customer-centric strategy, and retention-focused transformation.

Who they work with
Corporates, government bodies, and large organizations.

Operating model
People-first consulting supported by structured change frameworks.

💡 Why they stand out:

🌱 Expertise in customer-centric change management.

📊 Proven methodologies for embedding retention practices.

🤝 Strong focus on leadership and cultural alignment.

Meike Wise, Founder/Owner & Director of Change & Ways

Meike Wise is an experienced change management leader with a strong focus on customer-driven outcomes. She has advised numerous organizations on embedding retention strategies through cultural and operational change. Her leadership is collaborative, with a clear emphasis on sustainable impact.

DataClique Marketing

What they do
DataClique Marketing delivers customer-focused marketing, retention strategy, and analytics solutions, with data as the foundation of customer engagement and loyalty.

Who they work with
Retail, services, and digitally-driven businesses.

Operating model
Data-led consultancy integrating marketing strategy and retention insights.

💡 Why they stand out:

📊 Advanced use of analytics to drive retention.

🎯 Practical, actionable marketing strategies.

📣 Expertise in customer lifecycle marketing.

Leeann Ellison, Founder & Managing Director of DataClique Marketing

Leeann Ellison is a marketing leader with a strong focus on analytics and customer strategy. She has built a reputation for using data to unlock growth and retention opportunities. Her leadership is practical, data-driven, and results-focused, making her a trusted partner for businesses looking to improve customer outcomes.

Customer Rewards Pty Ltd.

What they do
Customer Rewards creates tailored loyalty, rewards, and recognition programs to strengthen relationships and drive retention.

Who they work with
Businesses seeking to boost customer loyalty, employee engagement, and supplier partnerships.

Operating model
Consulting and program delivery with customised solutions for acquisition, engagement, and retention.

💡 Why they stand out:
🔄 Deep focus on personalised rewards & recognition—tailoring programs to different stakeholder types (customers, employees, suppliers)
📈 Holistic coverage: acquisition → engagement → retention rather than only one stage
🧠 Consulting-led approach that combines strategic insights with program design

Matthew Gilchrist, Co-founder & Operations of Customer Rewards Pty Ltd.

Matthew (Matt) Gilchrist has over 20 years of experience in the loyalty and retention industry, working in both client and agency roles. He’s specialised in program development, lifecycle communications, member engagement strategies, and managing both B2B & B2C loyalty programs for notable brands like AGL, BP Australia, Retail Decisions, and Ambassador Card. 

Martin McKinnon, Co-founder & Strategy of Customer Rewards Pty Ltd.

Martin McKinnon brings more than 30 years of expertise in strategy, marketing, relationship building, and loyalty. He is the creator of the Qantas Frequent Flyer program. After that, he founded Service Partners—oversaw a 130-person company that ran Qantas’s Frequent Flyer call and service centre. He has also advised global clients such as Virgin Mobile, BankWest, AirAsia, and El Al Airlines while serving as Managing Partner of Mojo Advertising and later Publicis Mojo Consulting.

Chilli Chocolate Marketing

What they do
Chilli Chocolate Marketing delivers full-spectrum marketing services with a strong emphasis on customer retention and referral growth. Their offerings include email marketing, website design & maintenance, SEO & SEM, social media management, event & sponsorship management, and copywriting. They also create systems to keep existing clients engaged while generating new business through referrals.

Who they work with
Small and medium businesses in Australia and New Zealand looking to strengthen customer retention, improve engagement, and grow through referrals alongside digital marketing support.

Operating model
Service-provider + campaign/asset delivery. They combine digital and traditional marketing services with retention-focused strategies to help businesses maintain loyal customers while attracting new ones.

💡 Why they stand out:
🔄 Dedicated focus on customer retention and referral systems as a growth lever
📈 Holistic service mix covering acquisition → engagement → retention
🧠 Deep understanding of SME needs with tailored, cost-effective marketing solutions

Kelly Wright, Owner & Director of Chilli Chocolate Marketing

Kelly Wright is a marketing and communications professional with deep experience in sponsorship, membership management, and retention marketing. She leads Chilli Chocolate Marketing, guiding its focus on relationship-oriented services like email marketing, event & sponsorship management, PR, and retention programs. She has worked with both small businesses and larger organisations in Australia and New Zealand, bringing strong skills in strategic networking, communications, and customer retention.

The List Marketers

What they do
The List Marketers provide high-quality data, list marketing, and digital acquisition solutions, helping businesses connect with the right customers and drive measurable growth. Their services include B2B & B2C lists, database management, customer profiling, data hygiene, and digital lead generation.

Who they work with
Businesses, government, and not-for-profits across Australia, New Zealand, and the Asia-Pacific region.

Operating model
Data-led consultancy combining customer insights, profiling, and targeted acquisition strategies.

💡 Why they stand out:
📊 Strong focus on data integrity and quality for effective marketing.
🎯 Targeted customer profiling to ensure relevant and impactful campaigns.
📣 Multi-channel reach, including email, telemarketing, direct mail, and digital campaigns.

Evangeline Myers, Principal Consultant & Managing Director of The List Marketers

Evangeline Myers is a data-driven marketing leader with nearly two decades of experience across B2B and B2C sectors. She specializes in helping businesses acquire and retain customers through accurate data, smart profiling, and innovative acquisition strategies. Her leadership combines practical expertise with a passion for delivering results, making her a trusted advisor for organizations looking to strengthen customer engagement and growth.

Strengthening Customer Retention Through Strategic Consulting

Customer retention consulting in Australia has become an essential driver of sustainable growth, particularly for businesses looking to secure long-term customer loyalty. These consultancies provide expertise in lifecycle management, loyalty program design, and customer-centric transformation while tailoring solutions for sectors such as SaaS, retail, and government. Their work is highly relevant today, as organizations increasingly prioritize customer success frameworks, data-driven strategies, and cultural alignment to retain value within competitive markets. By combining advisory with execution support, they help clients achieve measurable retention outcomes. This emphasis on frameworks, leadership, and analytics underscores the importance of structured, sustainable strategies in modern retention practices.

At Digital Reference, radical authenticity is the core principle behind every perspective. It reflects a disciplined approach that ensures retention strategies are not only credible but also able to withstand real-world challenges with measurable results.

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• Best Fractional Chief Sales Officer Services in Australia

Customer retention is not just about maintaining relationships but about embedding growth into every customer interaction. These consulting services show how structured approaches create measurable loyalty, positioning organizations for long-term success. Businesses ready to integrate such frameworks will gain both stability and competitive advantage. For those seeking authentic, actionable perspectives to guide their strategies, the most relevant starting point is Digital Reference.