Best Customer Experience (CX) Consulting Services in Canada

Canada Customer Experience (CX) Consultants

Delivering an exceptional customer experience (CX) has become a defining factor for Canadian businesses. Whether in SaaS, retail, finance, or hospitality, customer loyalty increasingly depends on the consistency and quality of every touchpoint. To meet this challenge, Canada has developed a strong ecosystem of consulting agencies specializing in CX strategy, design, and implementation.

This article highlights a curated list of trusted Canadian CX consulting firms — selected based on research-driven approaches, verified client results, and authentic leadership.

🔦 Methodology: How We Selected These Customer Experience Consulting Services

To ensure credibility, this list is built on three criteria:

✨ Research-driven: Each consultancy demonstrates proven frameworks, public case studies, or thought leadership.

💬 Client-reviewed: Firms with authentic client feedback, measurable ROI, or testimonials.

🌍 Location-based: Agencies and founders firmly rooted in Canada, working within its diverse business ecosystem.

🌟 Canadian Customer Experience (CX) Consultants - Provider Highlights

Acceleration Strategy Inc.

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What they do
Acceleration Strategy Inc. helps organizations accelerate growth through CX strategy, digital transformation, and organizational change management. They specialize in aligning customer-facing operations with business performance goals.

Who they work with
Mid-to-large enterprises in retail, telecom, and professional services.

Operating model
A strategy-first consultancy that blends advisory work with implementation support.

💡 Why they stand out:

📊 Proven record of scaling CX initiatives to drive measurable ROI.

🔄 Expertise in integrating CX with digital transformation.

🧭 Focus on long-term cultural change, not just short-term fixes.

Derek Bildfell, Founder & CEO of Acceleration Strategy Inc.

Derek Bildfell is an experienced strategy consultant with decades of work in organizational transformation and customer experience design. His background spans leadership roles in consulting and corporate environments, with a focus on aligning strategy to execution. Derek is known for his structured frameworks, client-first approach, and ability to navigate complex change management challenges across large organizations.

Chorus Tree Inc.

What they do
Chorus Tree helps organizations design customer experience strategies that drive loyalty and engagement. They focus on voice-of-customer programs, employee experience, and CX transformation.

Who they work with
Service industries including financial services, retail, and healthcare.

Operating model
A CX boutique firm blending consulting, training, and implementation services.

💡 Why they stand out:

🎤 Strong focus on employee and customer alignment.

📈 Expertise in building scalable CX programs across industries.

🌱 Known for balancing human-centered design with measurable outcomes.

Neal Dlin, Founder & President of Chorus Tree Inc.

Neal Dlin brings over 20 years of experience in CX, customer care, and organizational culture. He has held senior leadership roles at multiple Fortune 500 companies before launching Chorus Tree. Neal is widely respected for integrating customer-first principles into sustainable business practices and for coaching executives to embrace customer-centric leadership.

Ben and Perk Consulting

What they do
Ben and Perk Consulting specializes in customer experience strategy, training, and leadership development. Their work emphasizes inclusivity and empathy-driven design.

Who they work with
SMEs and community-driven organizations, with a focus on retail and service sectors.

Operating model
Partner-led consultancy delivering both advisory and hands-on training.

💡 Why they stand out:

🌍 Strong DEI (Diversity, Equity, Inclusion) perspective in CX design.

🛠️ Hands-on training workshops tailored to each client’s needs.

💬 Recognized for human-centered, empathetic strategies.

Rana Hojeij, Founder of Ben and Perk Consulting

Rana Hojeij is a CX strategist and leadership consultant with deep expertise in empathy-driven customer experience. With years of consulting and training experience, Rana is known for helping organizations bridge cultural gaps and implement equitable service models. Her approach combines practical execution with an authentic focus on customer care and leadership development.

UCCTech Inc.

What they do
UCCTech helps businesses integrate customer experience with unified communications and technology solutions. Their services include digital engagement strategy, IT enablement, and CX transformation.

Who they work with
Technology-driven companies, call centers, and enterprises adopting cloud-based customer support.

Operating model
A tech-forward consultancy integrating CX strategy with communication platforms.

💡 Why they stand out:

💻 Strong specialization in CX technology and unified communications.

📞 Expertise in contact center optimization.

🔗 Focus on connecting digital tools with real customer outcomes.

Nigel Maharaj, Founder & CTO of UCCTech Inc.

Nigel Maharaj brings a background in technology and strategy consulting, with particular expertise in integrating CX with communications platforms. He has led UCCTech to be a trusted partner for organizations seeking to bridge the gap between IT and customer engagement. His leadership is marked by a pragmatic, results-driven approach.

Service Obsessions

What they do
Service Obsessions delivers CX training, consulting, and culture development. Their mission is to help organizations “obsess” over delivering memorable customer experiences.

Who they work with
Small-to-mid sized businesses across retail, hospitality, and professional services.

Operating model
A consulting and training firm centered on service excellence principles.

💡 Why they stand out:

🏆 Strong focus on service culture and leadership training.

🧑‍🤝‍🧑 Emphasis on building engaged, customer-first teams.

🚀 Simple, scalable frameworks for SMEs

Bradley Dick, Founder & CEO of Service Obsessions

Bradley Dick is a service culture expert and leadership coach. With a career rooted in hospitality and service delivery, Bradley has developed a reputation for helping businesses transform their customer experience from the inside out. He is recognized for his engaging training style and focus on practical, lasting cultural change.

Mammoth Motion Corporation

What they do
Mammoth Motion specializes in designing immersive customer experiences through creative storytelling and experiential design.

Who they work with
Consumer brands, entertainment companies, and retail.

Operating model
A creative-first consultancy blending strategy with design execution.

💡 Why they stand out:

🎨 Unique focus on storytelling as a CX driver.

🕹️ Expertise in blending digital and physical brand experiences.

🌐 Known for bold, innovative design work.

Glen Westerhof, Founder, President & Managing Director of Mammoth Motion Corporation

Glen Westerhof has built a career at the intersection of brand experience and design. He is known for leading teams that create immersive experiences with measurable customer engagement outcomes. Glen’s leadership emphasizes creativity, client collaboration, and innovation.

Nic Taylor Strategic Consulting

What they do
Nic Taylor Strategic Consulting provides CX strategy and leadership coaching for executives navigating customer-focused transformations.

Who they work with
Senior executives in corporate and non-profit sectors.

Operating model
A consulting practice focused on executive-level CX transformation guidance.

💡 Why they stand out:

🎯 Executive coaching tailored for CX leaders.

🛠️ Practical frameworks for strategic decision-making.

📚 Strong reputation for thought leadership.

Nic Taylor, Founder of Nic Taylor Strategic Consulting

Nic Taylor is a consultant and leadership coach specializing in CX transformation. With decades of experience in strategy and business growth, Nic is recognized for guiding executives through complex change with practical, human-centered insights.

NEXA CX Consulting

What they do
NEXA CX Consulting delivers end-to-end CX strategy with a focus on customer journey mapping and digital engagement.

Who they work with
Enterprises across financial services, healthcare, and SaaS.

Operating model
A consultancy that integrates digital CX tools with strategy.

💡 Why they stand out:

🗺️ Strong capabilities in customer journey design.

🖥️ Expertise in CX tech platforms.

📊 Known for linking CX initiatives to ROI.

Arthur Sacramento, Founder of NEXA CX Consulting

Arthur Sacramento is a seasoned CX strategist with a career spanning consulting and enterprise roles. His leadership style emphasizes digital enablement, data-driven decision-making, and customer-first frameworks.

Bohdex

What they do
Bohdex offers customer experience consulting with a focus on innovation and digital transformation.

Who they work with
Startups and scaling businesses in tech and services.

Operating model
A boutique consultancy leveraging design thinking.

💡 Why they stand out:

💡 Known for rapid innovation in CX.

🖌️ Design-thinking methodology applied to customer challenges.

🔧 Hands-on support for scaling startups.

Bohdan Baluta, Founder & Executive Consultant of Bohdex

Bohdan Baluta brings expertise in digital transformation, strategy, and innovation. He has guided startups and SMEs in building scalable, customer-first business models. His approach combines creativity with disciplined execution.

Fifth P - The Customer Experience Agency

What they do
Fifth P provides CX strategy, design, and training for businesses seeking to embed customer-centric practices across their organizations.

Who they work with
Mid-sized and large businesses across retail, education, and professional services.

Operating model
A structured consultancy combining CX strategy with capability building.

💡 Why they stand out:

📖 Known for its practical, education-focused CX frameworks.

🧑‍🏫 Expertise in training internal teams for long-term adoption.

🚀 Proven record of improving retention and satisfaction.

Michael Mattalo, Founder & Managing Partner of Fifth P

Michael Mattalo is a customer experience consultant and educator with extensive experience in marketing and CX. He is known for building programs that embed customer-centric thinking into organizations, with a leadership style rooted in teaching and empowerment.

Elevating Customer Experience in Canada’s Evolving Market

Customer Experience (CX) consulting in Canada has become a crucial driver for organizations aiming to strengthen loyalty, streamline digital transformation, and embed customer-first strategies into their operations. Firms in this space are reshaping service delivery through cultural change, innovative design, and leadership development. Their work spans diverse industries—from retail and telecom to financial services and technology—highlighting the universal demand for meaningful customer engagement. By focusing on sustainable practices, scalable frameworks, and authentic leadership, CX consultants in Canada are guiding organizations toward measurable impact. This growing field underscores the importance of aligning strategy, people, and technology to create experiences that endure.

At Digital Reference, radical authenticity is more than a guiding principle—it is the standard for building trust and relevance in today’s customer landscape. By anchoring strategies in authenticity, organizations are empowered to create genuine connections that last.

Explore more from Digital Reference and uncover perspectives that support leaders across industries in shaping customer-first strategies:

• Best Sales Consulting Services in Canada
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• Best Fractional Chief Sales Officer Services in Canada
• How to Hire a Revenue & Sales Consultant

Canada’s CX consulting sector shows how strategy, technology, and culture converge to shape the future of customer engagement. The focus is not only on enhancing touchpoints but also on enabling organizations to thrive through long-term transformation. By leaning into authentic approaches, businesses position themselves to build deeper relationships and measurable outcomes. For leaders seeking a trusted guide to navigate these changes, the resource is Digital Reference.